> For the complete documentation index, see [llms.txt](https://docs.whiteswan.io/partner-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whiteswan.io/partner-knowledge-base/branding-and-white-labeling/infrastructure-and-communications/phone-and-texting.md).
# Phone & Texting
#### **Overview**
White Swan integrates with [Dialpad](https://dialpad.com/) to provide a fully white-labeled phone and texting system.
This allows you to:
* Send automatic client texts from company numbers
* Call and text clients directly from the platform
* Automatically log conversations and interactions with AI summaries
***
#### **What you get**
* 📞 Calls from case pages
* 💬 Automated and manual texting
* 🧠 AI summaries of calls and messages
* 📊 Communication logs tied to client records
***
#### **Setup Flow**
**Step 1: Create Dialpad Account**
[Set up a Dialpad account](https://dialpad.com/signup) (paid plan required).
Dialpad acts as your:
* Phone system
* Texting infrastructure
* AI communication layer
***
**Step 2: Connect Dialpad to White Swan**
Authorize the connection between Dialpad and White Swan.
This enables:
* Calling from within the platform
* Syncing communication data
***
**Step 3: Register Text Campaign (Required)**
To enable texting, you must [register a text campaign](https://dialpad.com/campaignregistration).
This is required by regulations (TCR – The Campaign Registry).
Steps:
1. Submit business details
2. Define use case for messaging
3. Wait for approval
⏱ Approval time: **3–28 days**
***
**Step 4: Activate AI Features**
Enable Dialpad AI to unlock:
* Call summaries
* Action items
* Conversation insights
This is done directly in your [Dialpad settings](https://dialpad.com/settings/ai).
***
**Step 5: Install Dialpad App (Optional but Recommended)**
Install the [Dialpad desktop](https://www.dialpad.com/download/#mac) or [mobile app](https://www.dialpad.com/download/#mobile) to:
* Handle calls more efficiently
* Stay on top of conversations
***
**Step 6: Texting Approval**
Once your campaign is approved:
* Texting is automatically activated
* You’ll be notified by White Swan
Until then:
* Calling works
* Texting is disabled
---
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