Embedding White Swan Chat
You can embed the White Swan Chat into your own website or application. This allows clients to access live support directly within your own environment, outside of a White Swan hosted client journey.
Get Started With Embedding
To get started with embedding the White Swan chat, visit the Business Chat Page via the dashboard, expand the left hand side menu and select Embed Chat in the bottom, above Settings.
You can embed the chat either as an expandable widget that is always visible, or as a standalone widget that you can put on any page.
Once you've selected your embed type, copy and paste the embedding code into your own app.
You also need to ensure that your domain is white-listed for embedding for this to work.
Security Considerations
Users accessing embedded chat may encounter:
Contact detail prompts if they haven’t yet identified themselves
2FA if visiting from new devices via a deep link
These safeguards ensure that chat history and client data remain secure.
Notifications
Once contact details are known, notifications behave the same way regardless of whether the chat is embedded or hosted on White Swan.
Embedding enables seamless support workflows today and will allow smooth adoption of AI-driven chat in future releases.
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