> For the complete documentation index, see [llms.txt](https://docs.whiteswan.io/partner-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.whiteswan.io/partner-knowledge-base/chat/upcoming-features.md).

# Upcoming Features

White Swan Chat is evolving into a unified communication layer across the insurance journey. A few upcoming enhancements include:

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#### AI Agentic Capabilities

The current chat experience will also serve as the interface for future White Swan AI capabilities. This will enable an AI powered chat will have capabilities like:

* Producing quotes 
* Pre-filling applications
* Answering insurance questions intelligently with context from the users current insurance experience and industry data

...and much more. 

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#### HubSpot Integration

Chat conversations will soon be a part of a broader HubSpot integration, allowing teams to:

* Manage chat through Hubspot inbox
* Sync client activity
* Trigger workflows
* Centralize communication history

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More details will be added as each feature becomes available.

These features build on the existing white-labeled chat foundation, ensuring your support experience grows more powerful over time.