# Case Support When applications are submitted through the BackNine integration, they are assigned a case concierge from BackNine who will support you in getting the application submitted with the carrier and any other case processing that may be required. The contact information for any support contact at BackNine will be available through the parties section on the [case tracking page](/partner-knowledge-base/platform-overview/using-the-platform/tracking-cases.md), where you can also find any notes that may be left by these contacts. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.whiteswan.io/partner-knowledge-base/backnine-integration/capabilities/case-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.