# New Application Started

This trigger runs when an end-user starts a new [application](https://docs.whiteswan.io/partner-knowledge-base/platform-overview/client-experience/applications) for a [personal plan](https://docs.whiteswan.io/partner-knowledge-base/platform-overview/client-experience/personal-plans), either by starting to fill out an online application or by scheduling a call with their [client success manager](https://docs.whiteswan.io/partner-knowledge-base/platform-overview/platform-capabilities/client-success-managers-and-advanced-planning).

{% hint style="info" %}
Application can be initiated in two ways: either online or by scheduling a call. The trigger will provide details on the mode of application initiation.
{% endhint %}

***

**Data Returned by the Trigger:**

<table data-full-width="true"><thead><tr><th>Field</th><th>Field Type</th><th>Example Value</th><th>Description</th></tr></thead><tbody><tr><td>Event Message</td><td>Text</td><td>John Doe just started a new online application for their White Swan Variable Universal Life Accumulation plan from Nationwide.</td><td>Message detailing the event</td></tr><tr><td>Application Mode</td><td>Text</td><td>Online</td><td>Mode of application initiation (Online/Call)</td></tr><tr><td>Application Status</td><td>Text</td><td>Application Started</td><td>Current status of the application</td></tr><tr><td>Client Full Name</td><td>Text</td><td>John Doe</td><td>Full name of the client</td></tr><tr><td>Client Email</td><td>Text</td><td>johndoe@gmail.com</td><td>Email address of the client</td></tr><tr><td>Client Phone Number</td><td>Text</td><td>1234567890</td><td>Phone number of the client</td></tr><tr><td>ID of Applied For Plan</td><td>List</td><td>28512x36058, 1283651x2013681</td><td>List of IDs for the plans the client applied for</td></tr><tr><td>ID of Associated Plan Request</td><td>Text</td><td>108123x2550358</td><td>ID of the associated plan request</td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.whiteswan.io/partner-knowledge-base/zapier-integration/triggers/new-application-started.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.